|
Perfect Score for The Art of Service and PATH ITTS |
04-12-2008
Nov 29th, 2008 by theartofservice EXIN Brasil confirmed that on Friday November 28, the very first public ITIL V3 Intermediate exam for Operational Support & Analysis was held in Sao Paulo.This course was an amazing experience for both the students and the instructor. The program was delivered in English and simultaneous translation was offered to make sure that every participant had the opportunity to absorb the new ITIL V3 content. The program was fun – there were lots of jokes and laughter – built on the ITIL v3 theory and was laced with practical exercises. It definitely made the participants think about the application of the theory and the five days were challenging and stretched the participants’ implementation skills.But the week was not just about the ITIL theory; it was about implementation of the processes and functions of the Service Operation Lifecycle phase – it was about interfaces and interactions with the other lifecycle phases and specifically with the processes from Service Design and Service Transition. It was about IT Service Management in the context of business support, it was about Quality Management and compliancy to standards and business expectations.We created training plans, tool requirement sets, business cases for project implementation and benefit statements for the processes and functions. After 5 days everybody was tired. But it was worth it! The exam was a success – EXIN organised a web-based exam so that the participants would receive their scores immediately. And everybody passed – 100% pass rate!Individual scores were up to 90% (36 out of 40 points). This experiences strengthens the partnership between The Art of Service and PATH TTS in the South American market. The Art of Service’s course materials and expertise in adult education combined with PATH’s excellence in project management and implementation formed the basis for this perfect score… what a way to start our South American adventures!Some comments from participants:“The material developed by TAOS with the experience of Ivanka were the main critical success factors of this class”“excellent experience, mix theory and exercises”“a focus on processes that gives and excellent vision of the entire IT Service organisation”
|
